1. Introduction
At Polar Bear Convert Images Inc, we are committed to providing high-quality AI-powered image-to-video conversion services. This policy outlines our team’s responsibilities, the scope of our services, and what users can expect when using our platform.
By accessing and using our website, https://polarbearconvert.work, you agree to the terms outlined in this policy.
2. Our Team
We are a dedicated team of AI engineers, designers, and customer support specialists who work to enhance the image-to-video conversion experience. Our core values include:
✔ Innovation – Continuously improving our AI technology.
✔ Customer Focus – Ensuring a seamless user experience.
✔ Data Security – Protecting user data and privacy.
✔ Quality Assurance – Delivering high-quality AI-generated videos.
For any inquiries or assistance, you can contact our support team at [email protected].
3. Service Scope
Our AI-powered tool enables users to:
✔ Convert images into high-quality videos with animations and transitions.
✔ Customize videos by adding music, text overlays, and effects.
✔ Download videos in standard MP4 format for personal or commercial use.
We offer both free and premium plans, with different feature sets depending on the subscription tier.
4. Service Availability
We strive to maintain 24/7 service availability. However, temporary downtime may occur due to:
✔ Scheduled maintenance and updates.
✔ Unexpected technical issues or system failures.
✔ Server upgrades to enhance performance.
If you experience service interruptions, please check our status page or contact our support team.
5. User Responsibilities
By using our services, you agree to:
✔ Provide accurate and lawful content for processing.
✔ Not upload copyrighted, illegal, or offensive materials.
✔ Comply with all applicable laws regarding digital content creation and distribution.
Violations may result in account suspension or termination without prior notice.
6. Refund and Cancellation Policy
We offer a 7-day refund policy for premium users if they encounter major technical issues that our support team cannot resolve. Refunds are not provided for:
✔ User dissatisfaction due to preference-based issues.
✔ Misuse of the service or violation of our terms.
✔ Failure to use the service within the subscription period.
Users can cancel subscriptions anytime via their account settings, with access remaining active until the end of the billing cycle.
7. Data Protection and Privacy
✔ Uploaded images and generated videos are automatically deleted after processing unless saved by the user.
✔ We do not store or share user content without consent.
✔ All transactions and data transfers are secured using SSL encryption.
For full details, refer to our Privacy Policy.
8. Customer Support
We offer email-based support for all users and priority support for premium subscribers. Response times typically range from:
✔ 24-48 hours for general inquiries.
✔ 12-24 hours for premium users.
For assistance, contact us at [email protected].
9. Updates to This Policy
We may update this policy periodically to reflect improvements or changes in our services. Users will be notified of any major updates via email or website announcements.
For questions or concerns, feel free to reach out to our team.
📧 Contact: [email protected]
🌐 Website: https://polarbearconvert.work